Privacy Policy

At Ninth Hall USA, accessible at https://ninthhallusa.com/, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you when you visit our website or make a purchase.

By using our website, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, or contact our team, we may collect certain information to operate our online store and provide customer support.

Personal Information: This may include your name, billing address, shipping address, email address, phone number, and other details you provide when placing an order or contacting us.

Order and Transaction Information: We may collect information about products purchased, order history, delivery details, payment status, and transaction records. Payment card details are generally processed by our payment service providers rather than stored directly by our store.

Technical Information: When you browse our website, we may automatically collect information such as your IP address, browser type, device information, operating system, pages visited, and interactions with our website.

Cookies and Similar Technologies: We may use cookies and similar technologies to remember preferences, maintain shopping cart functionality, understand website performance, and improve your browsing experience.

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

  • Processing and fulfilling orders.
  • Arranging shipping and providing order updates.
  • Responding to customer questions and support requests.
  • Processing payments, refunds, and returns.
  • Maintaining website security and preventing fraudulent transactions.
  • Improving website functionality and the shopping experience.
  • Understanding customer preferences and website performance.
  • Sending promotional communications where permitted by law and, when required, with your consent.
  • Meeting applicable legal, accounting, and regulatory obligations.

3. How We Share Your Information

We do not sell your personal information in exchange for money. However, we may share certain information with trusted third parties when necessary to operate our business.

These parties may include payment processors, shipping and delivery providers, website hosting companies, e-commerce service providers, analytics services, customer support platforms, and security or fraud-prevention providers.

We may also disclose information when required by law, to respond to valid legal requests, to protect our rights, or to investigate suspected fraud and security issues.

Third-party providers may process information according to their own privacy policies and contractual obligations.

4. Cookies and Tracking Technologies

Our website may use cookies to support essential store functions, remember shopping cart contents, maintain preferences, and analyze website usage.

Some third-party services may also use cookies or similar technologies for analytics, advertising, or performance measurement.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect shopping cart functionality, checkout, or other website features. Where legally required, we will request consent before using non-essential cookies or tracking technologies.

5. Payment Security

Payments made through our website may be handled by third-party payment processors. Your payment information is subject to the applicable provider’s security practices and privacy policy.

We do not intentionally store complete payment card numbers or card security codes on our website’s servers. Payment processing is subject to the terms and safeguards provided by the relevant payment service.

Although we take reasonable steps to protect information, no online transmission or storage system can be guaranteed to be completely secure.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer service, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

The retention period depends on the type of information and the purpose for which it was collected. When information is no longer required, we will take reasonable steps to delete it or anonymize it, subject to applicable law.

7. Your Privacy Rights

Depending on where you live and the laws that apply, you may have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of certain personal information.
  • Object to or request restrictions on certain processing activities.
  • Withdraw consent where processing relies on consent.
  • Opt out of marketing emails.
  • Request a copy of certain information in a portable format.
  • Appeal or challenge certain privacy decisions where applicable.

To exercise an applicable privacy right, contact us using the email address listed below. We may need to verify your identity before processing your request.

8. Marketing Communications

If you receive promotional emails from us, you can unsubscribe by following the instructions included in the message. You may continue to receive essential communications concerning existing orders, transactions, security, or customer service.

We will process marketing preferences in accordance with applicable law.

9. Third-Party Websites

Our website may contain links to external websites, payment services, or other third-party platforms. We do not control the privacy practices or content of these external services.

We recommend reviewing the privacy policies of any third-party website you visit before providing personal information.

10. Children’s Privacy

Our website is not intended to knowingly collect personal information directly from children in circumstances where parental consent or other legal safeguards are required.

If you believe a child has provided personal information inappropriately, please contact us so that we can review the situation and take appropriate action as required by law.

11. International Data Transfers

Depending on the services we use and your location, your information may be processed or stored in countries other than your own. Privacy protections may differ between countries.

Where required by applicable law, we will take appropriate steps to ensure that international transfers of personal information are handled with suitable safeguards.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or legal requirements.

Any revised version will be published on this page with an updated revision date. We encourage you to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need information about how your personal data is handled, please contact us.

Website: https://ninthhallusa.com/
Email: [email protected]