Returns & Exchange Policy

At Ninth Hall, we want you to feel confident when shopping with us. If your order does not meet your expectations, our Returns & Exchange Policy explains how to contact us and request assistance.

1. Return Eligibility

To be eligible for a return, items should meet the following conditions:

  • Items must be unused, unworn, unwashed, and in their original condition.
  • Original tags and packaging should be included where applicable.
  • Proof of purchase or your order confirmation may be required.
  • Return requests must be submitted within [insert return period, e.g., 14 or 30 days] of delivery.

Items that do not meet these conditions may not qualify for a return, subject to applicable consumer protection laws.

2. Exchange Policy

If you need a different size or would like to exchange an eligible item, please contact our support team at [email protected].

Please include your order number, the item you wish to exchange, and your preferred size or replacement item. Exchanges are subject to product availability and approval.

If the requested replacement is unavailable, our team will explain the available options.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery.

Include your order number, a brief description of the issue, and clear photographs of the item and its packaging when relevant. Our team will review your request and help determine an appropriate resolution.

4. How to Request a Return or Exchange

Follow these steps to request a return or exchange:

  1. Email [email protected] with your order number and reason for the request.
  2. Wait for instructions and confirmation from our support team before sending anything back.
  3. Package the eligible item securely and follow the return instructions provided.
  4. Once the returned item is received and inspected, we will notify you of the outcome.

Please do not send items to an address that has not been confirmed by our support team.

5. Return Shipping Costs

Return shipping costs depend on the reason for the return and the circumstances of the order. If an item arrives damaged, defective, or incorrect, please contact our support team for guidance before arranging shipment.

For other returns, customers may be responsible for return shipping costs where permitted by applicable law. Any applicable shipping charges will be explained during the return process.

6. Refunds

If your return is approved, we will explain the refund process and any applicable conditions. Approved refunds will generally be issued to the original payment method, where possible.

The time it takes for a refund to appear in your account may depend on your payment provider or financial institution. Original shipping charges and other fees may be non-refundable where permitted by law.

7. Non-Returnable Items

Certain items may not be eligible for return due to their nature, condition, or applicable hygiene requirements. Any exclusions will be communicated clearly and will not override your statutory consumer rights.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at [email protected]. Cancellation requests cannot always be accommodated once an order has been processed or shipped.

If cancellation is no longer possible, you may contact our team to discuss the applicable return options.

9. Contact Us

If you have questions about returns, exchanges, or refunds, please contact our support team.

Store: Ninth Hall
Email: [email protected]
Website: https://ninthhallusa.com/

We appreciate your business and are committed to providing a helpful and straightforward shopping experience.

10. Policy Updates

Ninth Hall may update this policy when necessary to reflect changes in our store procedures or applicable requirements. Any revised version will be published on this page with the updated information.